Policies

Thank you for choosing Backyard Zip Lines, CM Playgrounds, LLC for all your zip line needs.  We are committed  to only selling products from high quality manufacturers. All products sold are new and carry a full manufacturers warranty unless otherwise stated. We only offer the best equipment, from the most reliable manufacturers on the market with the highest attention to product detail, quality and warranty.

Terms and Conditions of Sale Prices

All prices and specifications are subject to change without notice. Backyard Zip Lines or its affiliates shall not be held liable for graphic, clerical, typographical, and printing errors. While great care is given to our site and publications, errors do sometimes arise. In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Backyard Zip Lines shall issue a credit to your credit card account in the amount of the incorrect price.

Image Disclaimer

We have made a concerted effort to provide images that accurately represent the actual color, style, size & shape of each product. However, due to all the possible variants (light source, monitor quality, etc.). We can not guarantee that these images accurately represent the actual colors of the product. Products returned due to color variances will still be considered a return of a non-defective item.

Returns & Exchanges

Any return must have proper authorization in advance. All returns subject to a restocking charge. Freight not included. All returns must be made within 45 days of purchase date. All Custom Order sales are final and are non-returnable and non-refundable.  We are happy to exchange items if needed, purchaser is responsible for all shipping charges.

Shipping

Most orders are shipped via UPS or USPS.  While great care is taken to the packaging of your order, sometimes accidents happen.  All damage and shortage must be reported within 48 hours of receipt or there will be no claim of shipping damage or shortage.

We do ship UPS & USPS items outside of the US including Canada.  Items are only shipped USPS if they are small enough for a flat rate box and meet the weight requirement of 20lbs or less, otherwise your order will be shipped UPS.  Purchasers are responsible for all duty & taxes for orders shipped outside the US.  If orders are refused/abandoned at customs there will be no refunds on your purchase.  Please contact us prior to ordering if you have any questions.

Warranty

Backyard Zip Lines and its affiliates do not offer any warranty on any product. All warranties are provided by the manufacturer. Backyard Zip Lines and its affiliates are not liable for any injury, loss, or damage arising from the use or inability to use an item sold by us. Our only obligation is to replace an item that is delivered defective and this obligation is limited.

Information

The purchaser/user must obtain professional and personalized instruction before engaging in any of the activities discussed herein. The information presented within this website has been compiled from numerous sources in good faith and presented for the reader’s entertainment. Information found in this website is not intended as guidance or recommendation for modifying any of your personal behaviors or activities. The author of this web site accepts no liability for actions taken by any individual directly or indirectly based upon information presented within or linked from this web site. It is the reader’s unique personal responsibility to seek and obtain in-person guidance from competent personal  prior to engaging in high-risk behavior such as operating, building or riding a zip line or any other activity described within this website.

Warning

Zip lines are inherently dangerous and riding zip lines carries with it a significant risk of personal injury or death. Backyard Zip Lines, CM Playgrounds, LLC and its affiliates do not recommend that anyone participate in any activity described or referenced within this website unless they first obtain qualified professional, personal instruction, AND are knowledgeable about the risks involved, AND are willing to personally assume all responsibility associated with those risks.